Understanding commission statuses and your balance

Every commission moves through a few stages, and your dashboard shows which one it is in. Here is what each one means.

The stages

• Pending: the customer has paid, and the commission is in its 30-day hold. This allows time for refunds.
• Approved: the hold is over and the commission counts towards your balance. Approval happens automatically after 30 days, unless our team is checking the commission.
• Paid: the commission was included in a payout we sent to your bank account.
• Reversed: the customer's order was cancelled or refunded, so the commission no longer applies.

If a commission stays pending for longer

Some commissions are checked by our team before they are approved. This is a normal part of running the program, and it does not mean you did anything wrong. We will email you when we have finished, and you do not need to do anything.

Your balance

Your balance is the total of your approved commissions that have not been paid yet. It is kept separately for each currency. When it reaches Rs. 2,000 or $50, we pay it by bank transfer to the account on your profile.

Related articles

• How and when affiliate commissions are paid
• Why an affiliate commission may be reversed or held for review